This Privacy Policy explains how Gen Avenir Solutions ("Gen Avenir," "we," "us," or "our") collects, uses, and shares information when you visit our website, fill out a form, book a call, or communicate with us. By using our website, you agree to the practices described here.
1. Who we are
Gen Avenir Solutions installs AI employees and growth systems for home service businesses and clinics, including after-hours call answering, review requests, customer reactivation campaigns, and referral programs.
2. Information we collect
Information you give us
- Contact form: your first and last name, phone number, email address, and the message you send.
- Strategy call booking: your name, contact details, the time you choose, and any information you share about your business.
- Newsletter signup: your first name, phone number, and email address.
- Communications: anything you tell us by phone, text, email, or during a call.
Information collected automatically
When you visit our website, our website platform and service providers may automatically collect basic technical information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
3. How we use your information
- To respond to your inquiries and requests.
- To schedule, confirm, and hold strategy calls, and send reminders about them.
- To provide, set up, and support our services if you become a client.
- To send newsletters and marketing messages you've agreed to receive.
- To improve our website, services, and communications.
- To comply with legal obligations and protect our rights.
4. Text messages (SMS)
If you check a consent box on one of our forms, you agree to receive text messages from Gen Avenir Solutions. Depending on which box you check, these may be:
- Non-marketing messages about your inquiries, appointments, service updates, and account notifications.
- Marketing messages about offers, promotions, updates, and other marketing communications.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help. Consent to receive marketing text messages is not a condition of purchase.
We do not sell, rent, or share your mobile phone number or text-messaging consent with third parties or affiliates for their marketing purposes. Information may be shared only with the service providers who help us send messages, as described below.
5. How we share information
We do not sell your personal information. We share it only in these situations:
- Service providers that help us run our business, such as our customer relationship management, scheduling, form, and messaging platform (GoHighLevel / LeadConnector), our video host (Vimeo), and email and phone providers. They may use your information only to perform services for us.
- Legal reasons, when required by law, or to protect the rights, property, or safety of Gen Avenir, our clients, or others.
- Business transfers, if Gen Avenir is involved in a merger, acquisition, or sale of assets.
- With your permission, in any other case where you've agreed to the sharing.
6. Cookies and embedded content
Our website and its service providers may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, although some features may not work as intended.
Our pages include content from other services, such as videos from Vimeo, booking calendars and forms from GoHighLevel, and fonts from Google Fonts. These services may collect information about your visit under their own privacy policies.
7. How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy, such as responding to you, providing services, and meeting legal, accounting, or reporting requirements. When it's no longer needed, we delete it or make it anonymous.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we can't guarantee absolute security.
9. Your choices and rights
- Text messages: reply STOP to any message to stop receiving texts.
- Emails: use the unsubscribe link in any marketing email.
- Access, correction, and deletion: you can ask us what personal information we hold about you, and ask us to correct or delete it, by contacting us using the details below.
Depending on where you live, you may have additional rights under local privacy laws. We'll respond to requests as required by applicable law.
10. Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we'll delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Please check this page periodically for updates.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us: